Implementing a person centred collaborative health care model - A qualitative study on patient experiences

Area of Science:

• Healthcare Management
• Patient Experience Research
• Integrated Care Models

Background:

• Collaborative Health Care (CHC) integrates ambulance, home health, hospital, and telephone helpline services (Swedish Health Care Direct - SHD1177).
• This model aims to deliver rapid healthcare to residents in eleven municipalities in western Sweden.

Purpose of the Study:

• To explore patient experiences and perceptions of healthcare within the CHC model.
• To understand how integrated healthcare services impact patient satisfaction and outcomes.

Main Methods:

• Qualitative descriptive study utilizing open-ended individual telephone interviews.
• Fifteen community-dwelling individuals with experience in the CHC model participated.

Main Results:

• Patients reported shorter waiting times for acute healthcare.
• Positive perceptions regarding home-based care and coordination by SHD1177 were noted.
• Accessibility of care was prioritized over continuity by participants.

Conclusions:

• Integrated healthcare models like CHC are time-saving and appreciated by patients.
• The study highlights the benefits of coherent healthcare delivery, supporting the implementation of innovative integrated models.