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Published on: March 29, 2019
A Scoping Review of Recommendations and Training to Respond to Patient Microaggressions
L David Wittkower1, Jennifer L Bryan2, Ali A Asghar-Ali2
1University of Houston, Houston, TX, USA. wittkower34@gmail.com.
Objective:
Patient microaggressions affect practitioners in all fields of healthcare and especially psychiatry. In multiple studies, healthcare professionals reported high rates of patient microaggressions and discrimination. To date, this is the first scoping review of recommendations and trainings on patient microaggressions.
Method:
A scoping review of articles indexed in PubMed, PsycINFO, Medline, ERIC, and MedEdPORTAL was conducted from July 2020 to August 2020 to identify recommendations and solutions for healthcare professionals on responding to patient microaggressions.
Results:
The review identified 27 studies that provide recommendations and trainings for healthcare professionals to address patient microaggressions. Twenty studies outlined recommendations for healthcare professionals and systems on how to respond to patient offenses. These 20 studies were grouped into establishing a supportive culture, addressing the microaggression, supporting the targets of microaggressions, discriminatory requests, and institutional responses. Six articles described trainings that equip providers with tools to address patient microaggressions, including the ERASE framework ("Expect/Recognize/Address/Support/Establish, Encourage"); Stop, Talk, and Roll; interrupting microaggressions; XYZ ("I felt X when Y because Z"); the ACTION model ("Ask/Come/Tell/Impact/Own/Next"); and the OWTFD tool ("Observe/Why/Think/Feel/Desire").
Conclusion:
Recommendations and trainings for the response to microaggressions are emerging, and results of trainings are encouraging. However, more work is needed to evaluate the effectiveness of these trainings in clinical settings and longitudinally.
Insights
Patient microaggressions impact healthcare professionals. This scoping review identifies emerging recommendations and trainings, such as the ERASE framework, to address these offenses and support targets. Further evaluation of training effectiveness is needed.
Area of Science:
- Healthcare Professional Well-being
- Medical Education
- Psychiatry
Background:
- Patient microaggressions are prevalent across healthcare, particularly in psychiatry.
- Healthcare professionals report high rates of experiencing microaggressions and discrimination from patients.
- Existing literature lacks a comprehensive review of strategies to combat patient microaggressions.
Purpose of the Study:
- To conduct the first scoping review of recommendations and training interventions for healthcare professionals responding to patient microaggressions.
- To identify and synthesize existing strategies for addressing patient microaggressions in clinical settings.
Main Methods:
- A scoping review was performed using articles from PubMed, PsycINFO, Medline, ERIC, and MedEdPORTAL.
- The search focused on identifying recommendations and solutions for healthcare professionals dealing with patient microaggressions.
- Data extraction and synthesis were conducted on 27 relevant studies.
Main Results:
- Twenty-seven studies yielded recommendations and training programs for healthcare professionals.
- Key recommendations included fostering a supportive culture, addressing microaggressions directly, supporting targets, managing discriminatory requests, and implementing institutional responses.
- Six articles detailed specific training frameworks like ERASE, Stop, Talk, and Roll, XYZ, ACTION, and OWTFD.
Conclusions:
- Recommendations and training programs for responding to patient microaggressions are developing.
- Initial results from these trainings are promising.
- Further research is necessary to assess the long-term effectiveness and clinical impact of these interventions.
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