Perspectives of operational staff working in residential care and aged care reforms

Australia is undergoing major aged care reforms, changing from the previous service provider-driven approach to consumer-directed care principles. In residential aged care, this has resulted in a significant reduction in government funding in order to support reform initiatives in home and community-based care. There has been limited research on the impact of structural aspects of the reforms such as the effect of changes in funding focus. Using a qualitative descriptive research methodology, this study explores the impact of the reforms on staff at various levels of operational responsibility in residential aged care. Issues identified by participants centered on the capacity to deliver care in three areas, the impact of funding reduction, challenges in meeting increasingly complex needs of residents and their families, and new requirements for care roles within current limitations. This paper provides an insight into how and why operational issues have informed the findings of the current Australian Royal Commission into Aged Care Quality and Safety. It identifies areas of support for the aged care workforce that are crucial in fulfilling consumer-focused care delivery.