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Appraising and Handling COVID-19 Information: A Qualitative Study
Morhaf Al Achkar1, Matthew J Thompson1, Diem Nguyen2
1Department of Family Medicine, University of Washington, 331 NE Thornton Place, Seattle, WA 98125, USA.
International Journal of Environmental Research and Public Health
|October 13, 2021
Summary
People impacted by COVID-19 judged information quality by source and accuracy, often finding it skewed. They managed information overload by being selective and taking breaks.
Area of Science:
- Public Health
- Information Science
- Communication Studies
Background:
- The COVID-19 pandemic generated unprecedented information volume for public consumption.
- This study investigated how pandemic-affected individuals perceived and managed COVID-19 information quality and flow.
Purpose of the Study:
- To explore public perception of COVID-19 information quality.
- To understand strategies used to regulate information flow during the pandemic.
Main Methods:
- Qualitative study utilizing semi-structured interviews.
- Pragmatic approach targeting groups most impacted by the pandemic.
- Participant recruitment via convenience, purposive, and snowball sampling.
Main Results:
- Participants judged information quality based on source credibility and cross-verification.
- Many perceived COVID-19 information as skewed, inaccurate, or confusing, impacting trust.
- Strategies to manage information overload included selectivity and periodic breaks.
Conclusions:
- Effective pandemic risk communication requires improved strategies for information regulation.
- Public health organizations should collaborate with community partners for better information dissemination.
- Individuals need to develop personal information management skills.
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