Parents' Preferences for Behavioral Services in Primary Care During the COVID-19 Pandemic

Rachel A Petts1, Bethany L Walker2, Katherine A Hails3

  • 1Department of Psychology, Wichita State University, Wichita, KS. Dr. Petts is now at the School of Psychology and Counseling, Fairleigh Dickinson University, Teaneck, NJ.

Insights

During the COVID-19 pandemic, parents prioritized child self-calming and preferred remote, media-based behavioral health services over group classes. Pediatric primary care can enhance services with multimedia resources.

Area of Science:

  • Pediatric primary care
  • Behavioral health services
  • Public health during pandemics

Background:

  • Pediatric primary care settings are crucial for delivering behavioral health services to children and families.
  • The COVID-19 pandemic's impact on parental priorities for these services in primary care was previously unclear.

Purpose of the Study:

  • To investigate how the COVID-19 pandemic influenced parents' priorities and preferences for behavioral health services within pediatric primary care.
  • To compare current parental preferences with pre-pandemic data.

Main Methods:

  • A survey was administered to 301 parents of young children across 5 US pediatric sites between July 2020 and January 2021.
  • Data were compared with a pre-pandemic cohort (n=396) using the same preference measures for behavioral topics and service delivery.

Main Results:

  • Child self-calming emerged as a significantly more important behavioral topic during the pandemic compared to pre-pandemic.
  • Parents showed increased interest in media-based delivery methods (e.g., mobile apps, videos) and decreased interest in group classes/seminars.
  • An overall increased preference for multimedia resources and decreased preference for usual care were observed in the pandemic cohort, even after controlling for demographics.

Conclusions:

  • Parental priorities for behavioral topics in primary care remained largely consistent before and during the pandemic.
  • A significant shift towards preferring remote and media-based service delivery methods was evident during the pandemic.
  • Pediatric practices should consider integrating multimedia resources into their behavioral health services to meet evolving parental needs post-pandemic.
Abstract

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