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Social Work Practice During COVID-19: Client Needs and Boundary Challenges.

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Summary
This summary is machine-generated.

The COVID-19 pandemic caused a major shift in social work, increasing digital technology use. Key issues identified were boundary challenges and diverse client technology needs.

Keywords:
Boundaries using technology in social workCOVID-19 and client accessibilityEquity in social work practiceInformation and communication technology during COVID-19Social work practice during COVID-19

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Area of Science:

  • Social Work Practice
  • Digital Health
  • Sociology of Technology

Background:

  • Information and communication technologies (ICTs) were already part of social work before COVID-19.
  • The pandemic necessitated a rapid and widespread adoption of digital tools in practice.

Purpose of the Study:

  • To investigate social workers' use of ICT with clients before and during the COVID-19 pandemic.
  • To understand the impact of the pandemic on digital technology integration in social work.

Main Methods:

  • Qualitative study involving interviews with 27 social work practitioners and 22 clients across four agencies in Canada.
  • Interviews were conducted both before and during the COVID-19 pandemic, with some practitioners interviewed twice.

Main Results:

  • The COVID-19 context triggered a paradigm shift in ICT use among social workers.
  • Two primary themes emerged: challenges related to professional boundaries and varying client needs for digital technology access and literacy.

Conclusions:

  • The pandemic significantly altered social work practice, highlighting the need to address boundary issues in digital environments.
  • Future policy and practice must consider the diverse technological needs of clients to ensure equitable service delivery in a post-COVID-19 world.