Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Concept Videos

Integrated Healthcare System01:20

Integrated Healthcare System

1.9K
An integrated healthcare system (IHS) is a set of organizations that provides for or arranges to provide coordinated and continuous service to a defined population. The IHS takes responsibility for that particular population's health status and outcome, both clinically and fiscally. An integrated healthcare system is a well-organized, well-coordinated, and collaborative network. The integrated delivery system is a network that connects different healthcare providers to deliver organized,...
1.9K
Health Information Technology and Healthcare Information System01:30

Health Information Technology and Healthcare Information System

993
Health Information Technology (HIT)
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
993
Methods Of Healthcare Delivery System01:26

Methods Of Healthcare Delivery System

3.6K
At the different levels of the healthcare system, we see varying methods of healthcare used. These methods include managed care systems, case management, and primary healthcare.
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is...
3.6K
Secondary Healthcare System01:11

Secondary Healthcare System

1.7K
Secondary healthcare is offered by a specialist, generally in hospitals or clinics for patients referred by primary healthcare providers. It occurs when a person has an illness or injury that requires specific medical care. Secondary care is often referred to as acute care. Secondary care can range from uncomplicated care to repair a minor laceration or treat a strep throat infection to more complicated emergent care, such as treating a head injury sustained in an automobile accident. Whatever...
1.7K
Documentation in Long-Term and Home Healthcare Setting01:29

Documentation in Long-Term and Home Healthcare Setting

1.1K
Documentation in long-term care facilities and home healthcare settings is crucial for ensuring continuous, coordinated, and comprehensive care for patients. Each setting has its specific documentation processes and tools:
Long-Term Care Facilities
1.1K
Tertiary Healthcare System01:21

Tertiary Healthcare System

1.9K
Specialized care provided over an extended period is called tertiary care. Usually, a primary or secondary care physician will refer a patient to tertiary care. A patient's maximum physical and mental function is restored in tertiary care, which is caused due to the impact of a chronic illness or condition. Tertiary care aims to achieve the highest level of functioning possible while managing chronic illness. For example, a patient who falls and fractures their hip will need secondary care...
1.9K

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Clinicians in the driver's seat: from artificial intelligence (AI) to intelligence amplification (IA).

Surgery for obesity and related diseases : official journal of the American Society for Bariatric Surgery·2026
Same author

Associations of maternal and paternal preconception and maternal pregnancy urinary phthalate biomarker and bisphenol A concentrations with offspring autistic behaviors: The PEACE study.

Environmental research·2024
Same author

Investigation of urology intraoperative events leading to root cause analysis at national VA medical centers.

The Canadian journal of urology·2023
Same author

Characterizing the follicular fluid metabolome: quantifying the correlation across follicles and differences with the serum metabolome.

Fertility and sterility·2022
Same author

Development and Validation of the Veterans Health Administration Patient Safety Culture Survey.

Journal of patient safety·2022
Same author

Bilobed gallbladder discovered during laparoscopic cholecystectomy: a tale of two lobes and one duct.

Journal of surgical case reports·2022
Same journal

Journal Prestige as Perceived by Health Administration Faculty in the United States.

Journal of healthcare management / American College of Healthcare Executives·2026
Same journal

Preparing Psychiatric Residents for Workplace Violence: Evaluating the Impact of Self-Defense and Situational Awareness Training.

Journal of healthcare management / American College of Healthcare Executives·2026
Same journal

Deterrents to Turnover Intention Among Hospital Nurses in South Korea: A Path Analysis.

Journal of healthcare management / American College of Healthcare Executives·2026
Same journal

Leadership Behaviors and Burnout in Healthcare: A Mixed-Methods Study in the Veterans Health Administration.

Journal of healthcare management / American College of Healthcare Executives·2026
Same journal

Leadership by Design: Building Physician Leadership Skills Across the Professional Lifespan.

Journal of healthcare management / American College of Healthcare Executives·2026
Same journal

Richard J. Pollack, President and CEO, American Hospital Association.

Journal of healthcare management / American College of Healthcare Executives·2026
See all related articles

Related Experiment Video

Updated: Oct 13, 2025

Introduction of an Integrated Pathology Image Management, Artificial Intelligence, and Reporting System
05:33

Introduction of an Integrated Pathology Image Management, Artificial Intelligence, and Reporting System

Published on: July 11, 2025

382

Veterans Health Administration Scheduling System: The Path to High Reliability Realization.

Jennifer Ford1, Patricia MacTaggart2, William Gunnar3

  • 1Veterans Health Administration, Fairfax, Virginia.

Journal of Healthcare Management / American College of Healthcare Executives
|November 10, 2021
PubMed
Summary
This summary is machine-generated.

Improving healthcare access requires effective scheduling. The Veterans Health Administration (VHA) analyzed its scheduling systems, validating benefits and identifying areas for enhanced patient safety and quality of care.

More Related Videos

Radiation Planning Assistant - A Streamlined, Fully Automated Radiotherapy Treatment Planning System
08:25

Radiation Planning Assistant - A Streamlined, Fully Automated Radiotherapy Treatment Planning System

Published on: April 11, 2018

15.5K
Using a Real-Time Locating System to Measure Walking Activity Associated with Wandering Behaviors Among Institutionalized Older Adults
04:13

Using a Real-Time Locating System to Measure Walking Activity Associated with Wandering Behaviors Among Institutionalized Older Adults

Published on: February 8, 2019

6.9K

Related Experiment Videos

Last Updated: Oct 13, 2025

Introduction of an Integrated Pathology Image Management, Artificial Intelligence, and Reporting System
05:33

Introduction of an Integrated Pathology Image Management, Artificial Intelligence, and Reporting System

Published on: July 11, 2025

382
Radiation Planning Assistant - A Streamlined, Fully Automated Radiotherapy Treatment Planning System
08:25

Radiation Planning Assistant - A Streamlined, Fully Automated Radiotherapy Treatment Planning System

Published on: April 11, 2018

15.5K
Using a Real-Time Locating System to Measure Walking Activity Associated with Wandering Behaviors Among Institutionalized Older Adults
04:13

Using a Real-Time Locating System to Measure Walking Activity Associated with Wandering Behaviors Among Institutionalized Older Adults

Published on: February 8, 2019

6.9K

Area of Science:

  • Healthcare Management
  • Health Services Research
  • Health Informatics

Background:

  • Timely access to healthcare services is crucial for patient safety and quality.
  • Effective scheduling systems are fundamental to providing reliable patient care.
  • The Veterans Health Administration (VHA) has focused on improving access to care.

Purpose of the Study:

  • To conduct a direct causation analysis of VHA's scheduling systems from 2015-2020.
  • To validate realized access benefits and identify improvement opportunities.
  • To support leadership decision-making regarding healthcare access.

Main Methods:

  • Utilized an evidence-based framework and comprehensive measurement plan.
  • Conducted direct causation analysis, including on-site interviews, observations, and data analysis.
  • Mapped processes, workflows, and system changes (VHA scheduling system to Medical Appointment Scheduling System).

Main Results:

  • Validated access benefits across specialties and facilities.
  • Identified specific opportunities for enhancing patient access.
  • Acknowledged limitations associated with the transition between scheduling systems.
  • Supported the VHA's decision regarding Cerner scheduling system implementation.

Conclusions:

  • The VHA's scheduling system analysis provides a model for improving healthcare access.
  • Lessons learned can guide healthcare leaders in optimizing scheduling for reliable care.
  • Evidence-based scheduling strategies are key to enhancing patient safety and quality.