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Understanding UX Better: A New Technique to Go beyond Emotion Assessment.

Leonardo Marques¹, Patrícia Gomes Matsubara¹, Walter Takashi Nakamura¹

¹Institute of Computing (IComp), Federal University of Amazonas (UFAM), Avenida Rodrigo Otávio 6200, Manaus 69067-005, Brazil.

Sensors (Basel, Switzerland)

|November 13, 2021

Summary

A new user experience (UX) evaluation technique, UX-Tips, effectively identifies the root causes of negative user experiences. This method enhances UX evaluation in both academic and industrial settings.

Keywords:

HCI UX UX evaluation UX technique comparative study industrial study user experience

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Area of Science:

Human-Computer Interaction
Software Engineering
Cognitive Psychology

Background:

User experience (UX) is crucial, encompassing emotions beyond traditional usability metrics like effectiveness, efficiency, and satisfaction.
Current UX evaluation methods often provide general feedback, failing to pinpoint specific issues causing negative user experiences.
Identifying the root causes of poor UX is challenging, hindering targeted application improvements.

Purpose of the Study:

To introduce UX-Tips, a novel UX evaluation technique designed to identify the specific causes of negative user experiences.
To evaluate the effectiveness and efficiency of UX-Tips in both academic and industrial contexts.

Main Methods:

Development of the UX-Tips evaluation technique.
Conducting two empirical studies to assess UX-Tips in academic and industrial settings.
Measuring efficiency, effectiveness, and ease of use of the proposed technique.

Main Results:

UX-Tips demonstrated strong performance in efficiency and effectiveness.
The technique successfully identified specific causes contributing to negative user experiences.
Participants found UX-Tips to be easy to use.

Conclusions:

UX-Tips offers a valuable new approach for UX evaluation.
The technique is suitable for both academic research and industrial application.
UX-Tips facilitates the identification of problems leading to negative user experiences, enabling targeted improvements.