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The relation between project team conflict and user resistance in software projects
1Faculty of Criminal Justice and Security, University of Maribor, Ljubljana, Slovenia.
Plos One
|November 16, 2021
Summary
Project team conflict, specifically task and process conflicts, is linked to user resistance in software projects. Managing these conflicts can help reduce resistance, especially in projects with unclear roles.
Area of Science:
- Information Systems
- Organizational Behavior
- Software Engineering
Background:
- User resistance to change is a significant challenge in software project implementation.
- Understanding the factors contributing to user resistance is crucial for project success.
- Conflict within project teams can impact various project outcomes.
Purpose of the Study:
- To investigate the relationship between project team conflict and user resistance to change in software projects.
- To differentiate the impact of various conflict types (task, process) on user resistance.
- To provide insights for project managers on mitigating user resistance.
Main Methods:
- Cross-sectional research design.
- Survey data collected from 114 companies in Slovenia.
- Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis.
Main Results:
- Task and process conflicts within the project team are positively associated with user resistance.
- The study identifies a novel link between internal team conflict and external user resistance.
- Projects with poorly defined roles may experience higher user resistance.
Conclusions:
- Effective conflict management within project teams, particularly concerning tasks involving user interaction, can reduce user resistance.
- Project managers should focus on conflict resolution to enhance software adoption.
- Clearly defined roles in projects may mitigate user resistance.
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