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Honesty and Transparency, Indispensable to the Clinical Mission-Part II: How Communication and Resolution Programs
Michael J Brenner1, Gerald B Hickson2, Cynda Hylton Rushton3
1Department of Otolaryngology-Head & Neck Surgery, University of Michigan Medical School, Ann Arbor; GTC Quality Improvement Collaborative, Durham, NC, USA.
Abstract:
When patients are harmed by health care, concerns fan out in all directions. Patients and families confront a sea of uncertainty, contending with injuries that drain them physically, emotionally, and financially. Health care professionals experience a powerful mix of emotions, but are seldom afforded the time to process what happened or the resources to relieve suffering and prevent harm. Honesty, transparency, and empathy are indispensable to a comprehensive approach that prioritizes patient and family-centered response to unintended harm, clinical improvement, and redemptive peer review. Part 2 introduces the second of three pillars for advancing the clinical mission: communication and transparency.
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