Patient Experience and Satisfaction with an e-Health Care Management Application for Inflammatory Bowel Diseases

Area of Science:

• Digital Health
• Patient Experience
• Inflammatory Bowel Disease Management

Background:

• Suboptimal management of inflammatory bowel diseases (IBD) contributes to rising healthcare costs.
• Electronic health interventions show potential for improving IBD care.
• Understanding patient perspectives on digital health tools is crucial.

Purpose of the Study:

• Evaluate patient satisfaction and experience with the UCLA eIBD mobile application.
• Assess the impact of the eIBD app on patient-reported outcomes.
• Gather feedback for enhancing the eIBD mobile application.

Main Methods:

• Survey of IBD patients at UCLA Center for Inflammatory Bowel Diseases.
• Assessment of overall satisfaction, perceived health outcomes, and feedback on educational modules.
• Evaluation of specific features like communication and scheduling.

Main Results:

• High patient satisfaction reported with communication and appointment scheduling (68%).
• Majority of patients (54%) perceived improved disease control and quality of life.
• Strong recommendation rate (79%) for the UCLA eIBD application.

Conclusions:

• The UCLA eIBD mobile application demonstrates feasibility for patient and provider use.
• The app's holistic approach enhances patient experience and satisfaction.
• Findings offer recommendations for future electronic health solutions in IBD care.