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Communication, Veterinary-Client-Patient Relationship, and Teledentistry.
Brenda L Mulherin1, Kristin M Bannon2
1American Veterinary Dental College, Department of Veterinary Clinical Sciences, College of Veterinary Medicine, Iowa State University Lloyd Veterinary Medical Center, 1809 South Riverside Drive, Ames, IA 50011-3619, USA.
Effective communication is key in veterinary medicine, strengthening relationships between vets, clients, and colleagues. Building strong veterinary-client-patient relationships (VCPR) ensures optimal patient care, especially with telemedicine and referrals.
Area of Science:
- Veterinary medicine
- Professional communication
- Client relations
Background:
- Communication forms the foundation of all relationships.
- Effective communication enhances connections between veterinarians, clients, and professional colleagues.
- Established communication models include directive, consumerism, and relationship-centered approaches.
Purpose of the Study:
- To emphasize the importance of communication in veterinary practice.
- To highlight the significance of the veterinary-client-patient relationship (VCPR) in patient care.
- To consider communication dynamics in the context of specialist referrals and telemedicine.
Main Methods:
- Review of communication models in professional relationships.
- Analysis of the veterinarian's perspective on specialist referrals.
- Discussion of factors influencing patient care quality.
Main Results:
- Referrals to specialists are viewed as an extension of primary veterinary care.
- Developing strong relationships with specialists is crucial for patient well-being.
- A well-established veterinary-client-patient relationship (VCPR) is essential for optimal care.
Conclusions:
- Strong interpersonal and professional communication is vital in veterinary medicine.
- The veterinary-client-patient relationship (VCPR) is a cornerstone of high-quality animal healthcare.
- Consideration of communication strategies is necessary for successful telemedicine, teledentistry, and specialist referrals.
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