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Using focus groups to evaluate a multiyear consumer health outreach collaboration.

Tara Malone1, Shari Clifton2

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The Health Information Specialists Program enhanced librarians' confidence and skills in providing consumer health information. This collaboration with public libraries improved health information retrieval and evaluation abilities for patrons.

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consumer health informationoutreachqualitative research

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Area of Science:

  • Health Sciences
  • Library and Information Science
  • Community Health

Background:

  • Academic health sciences librarians initiated a consumer health information outreach program.
  • The program involved a five-year collaboration with public libraries statewide.

Purpose of the Study:

  • To evaluate the effectiveness of the Health Information Specialists Program.
  • To assess the future potential and improvements for the program.

Main Methods:

  • Qualitative study using five focus groups with 34 participants across all program years.
  • Structured interview guides explored program impact, knowledge transfer, and future suggestions.
  • Framework analysis methodology was employed for data analysis.

Main Results:

  • Participants reported increased confidence and comfort in delivering health information services.
  • Knowledge transfer was evident in personal, professional, and patron interactions.
  • Improved skills in finding and evaluating consumer health information were noted, with material adaptation for programming.

Conclusions:

  • The Health Information Specialists Program demonstrated a positive impact on participants.
  • Key outcomes include enhanced health information retrieval and evaluation skills.
  • Increased confidence in assisting patrons with health information needs was a significant finding.