Related Experiment Video
Updated: Oct 11, 2025
09:20
Cloud-Based Phrase Mining and Analysis of User-Defined Phrase-Category Association in Biomedical Publications
Published on: February 23, 2019
8.9K
Aspect-Based Sentiment Analysis Using Attribute Extraction of Hospital Reviews
Ankita Bansal1, Niranjan Kumar1
1Department of Information and Technology, Netaji Subhas University of Technology, Dwarka, New Delhi, India.
New Generation Computing
|December 6, 2021
Summary
This study uses sentiment analysis on over 30,000 online hospital reviews to help patients find suitable care. It provides descriptive ratings and aspect-based comparisons for informed hospital selection.
Area of Science:
- Natural Language Processing
- Public Health Informatics
- Sentiment Analysis
Background:
- The COVID-19 pandemic highlighted challenges in accessing reliable hospital information.
- Online reviews are a common but unstructured source of patient feedback.
- Patients struggle to find accurate, specific hospital details for treatment decisions.
Purpose of the Study:
- To leverage sentiment analysis for understanding online hospital reviews.
- To provide patients with comprehensive and descriptive hospital ratings.
- To enable informed hospital selection based on patient preferences.
Main Methods:
- Collected over 30,000 reviews from more than 500 hospitals.
- Employed sentiment analysis techniques to process unstructured review data.
- Conducted aspect-based analysis on "Doctors' services", "Staff's services", "Hospital facilities", and "Affordability".
Main Results:
- Developed a system for comprehensive hospital ratings based on online reviews.
- Generated aspect-based comparisons of hospitals.
- Created a database of aspect-based hospital ratings.
Conclusions:
- Sentiment analysis of online reviews can provide valuable insights for patients.
- Aspect-based analysis allows for detailed hospital comparisons.
- The developed rating system aids patients in selecting hospitals aligned with their needs.
Related Concept Videos
01:28Hospitals-I
992
Hospitals offer medical and surgical care to the sick and injured, along with accommodation while they recover. At the same time, they also provide outpatient, emergency, psychiatric, and rehabilitation services to meet various community needs. In addition to providing medical care, hospitals also act as hubs for medical research and training. Hospitals use clinical procedures and evidence-based practice standards to deliver patient care. To deliver safe and efficient care, a nurse must stay up...
992
00:59Hospitals-II
849
Hospitals provide inpatient and outpatient services. Inpatient services provide care to patients that stay in the hospital for an extended period, ranging from days to months. Examples of inpatient services include intensive care units, hospital wards, or surgeries. Outpatient services provide care to patients who come to a hospital for a diagnostic or treatment but do not stay overnight —for example, diagnostic tests, surgical procedures, or health education.
Nurses that work in...
Nurses that work in...
849
02:58Bronsted-Lowry Acids and Bases
96.2K
The acid-base reaction class has been studied for quite some time. In 1680, Robert Boyle reported traits of acid solutions that included their ability to dissolve many substances, to change the colors of certain natural dyes, and to lose these traits after coming in contact with alkali (base) solutions. In the eighteenth century, it was recognized that acids have a sour taste, react with limestone to liberate a gaseous substance (now known to be CO2), and interact with alkalis to form neutral...
96.2K
01:17Classification of Illness
8.1K
The meaning of illness is individualized to each person who experiences an alteration in health. In contrast, disease is a medical term indicating a pathological change in the structure and function of the body or mind. It is a condition that has specific symptoms and boundaries.
An illness is a response to a disease in which the person's level of functioning is changed compared with a previous level. The general classification of illness includes acute and chronic.
Acute illness is severe...
An illness is a response to a disease in which the person's level of functioning is changed compared with a previous level. The general classification of illness includes acute and chronic.
Acute illness is severe...
8.1K
01:14SBAR II: Application of SBAR
5.0K
SBAR is an effective communication tool used by healthcare professionals to communicate patient information accurately. SBAR stands for Situation, Background, Assessment, and Recommendation. For a better understanding, an example is given below.
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
5.0K
01:13Patient-centered Care
2.5K
Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
2.5K