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Enhancing research informatics core user satisfaction through agile practices.

Andrew R Post1,2, Jared Luther1, J Maxwell Loveless3

  • 1Research Informatics Shared Resource, Huntsman Cancer Institute, University of Utah, Salt Lake City, Utah, USA.

JAMIA Open
|December 20, 2021
PubMed
Summary
This summary is machine-generated.

Research informatics cores can improve effectiveness by adopting agile software development. This approach, emphasizing user engagement via a product owner, led to significant gains in service quality and turnaround time.

Keywords:
agile methodologyclinical research informaticscore facilitiesquality improvementsoftware engineeringsurvey

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Area of Science:

  • Research informatics
  • Software development in science
  • Core facility management

Background:

  • Research informatics cores are growing in size and complexity.
  • There is a lack of published operational best practices for these facilities.
  • Increased team size at Huntsman Cancer Institute Research Informatics Shared Resource (RISR) correlated with decreased user satisfaction.

Purpose of the Study:

  • To identify and implement best practices for research informatics cores.
  • To enhance the effectiveness of RISR following team expansion and reduced user satisfaction.
  • To evaluate the impact of agile software development on core facility operations.

Main Methods:

  • RISR transitioned from a water-scrum-fall model to agile software development practices.
  • Agile implementation focused on the product owner role for enhanced user engagement.
  • All software development teams adopted agile practices in early 2020.

Main Results:

  • Annual user survey scores for service quality increased by 17% nine months post-implementation.
  • Annual user survey scores for turnaround time increased by 11% nine months post-implementation.
  • All project teams are now led by a product owner acting as the user's advocate.

Conclusions:

  • Agile software development shows potential for increasing research informatics core facility effectiveness.
  • Agile practices may address challenges in applying software engineering principles to scientific contexts.
  • Further study is needed to establish agile as a best practice for operating research informatics cores.