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Finding Their Data Voice: Practices and Challenges of Dashboard Users.
IEEE Computer Graphics and Applications
|December 20, 2021
Summary
Dashboards serve diverse data needs beyond consumption for non-analyst workers. Understanding these data conversations reveals barriers and opportunities for improved workplace data interaction tools.
Area of Science:
- Human-Computer Interaction
- Information Science
- Organizational Studies
Background:
- Dashboards are prevalent for organizational data communication.
- Limited understanding exists of their role in non-analyst data practices.
- Existing research often overlooks data workers who don't identify as professional analysts.
Purpose of the Study:
- To characterize the data practices of non-analyst dashboard users.
- To identify barriers faced by these users in their data interactions.
- To propose a framework for understanding diverse dashboard usage in the workplace.
Main Methods:
- Qualitative interview study with data workers using dashboards.
- Analysis of user practices, needs, and challenges.
- Framing user activities as 'data conversations'.
Main Results:
- Dashboard users have diverse needs beyond simple data consumption.
- User practices include 'conversations with data' (analysis) and 'conversations through and around data' (communication/narrative building).
- Significant barriers include intermittent data engagement, reliance on experts, and tool fragmentation.
Conclusions:
- The current design of dashboards often fails to meet the multifaceted needs of data workers.
- A new approach is needed to support 'data conversations' in the workplace.
- The visualization and analytics community should design tools that better integrate into users' work contexts.
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