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Communication tools and patient satisfaction: A scoping review
Romane Touati1,2, Irena Sailer3, Laurent Marchand3
1Faculty of Odontology, University Claude Bernard Lyon 1, University of Lyon, Lyon, France.
Summary
Communication tools in esthetic dentistry enhance patient satisfaction and the dentist-patient relationship. Standardized tools are needed for shared decision-making (SDM) to improve care quality and outcomes.
Area of Science:
- Dentistry
- Health Communication
- Patient Satisfaction
Background:
- Shared decision-making (SDM) is crucial in esthetic dentistry.
- The role of communication tools in enhancing patient satisfaction and SDM is not well understood.
- Existing literature lacks a comprehensive overview of communication tools in esthetic dentistry.
Purpose of the Study:
- To conduct a scoping review of the literature on communication tools in esthetic dentistry.
- To investigate the impact of communication tools on patient satisfaction and the patient-dentist relationship.
- To identify the potential of communication tools in supporting shared decision-making (SDM) in dental treatments.
Main Methods:
- Systematic literature search conducted in Medline, Embase, Cochrane, and World of Science.
- Inclusion of studies published in English from January 1, 2000, to March 3, 2020.
- Analysis of 10 selected studies focusing on communication tools and patient satisfaction in esthetic dentistry.
Main Results:
- All included studies demonstrated a positive impact of communication tools on patient outcomes.
- Communication tools improved patient satisfaction, patient-dentist relationships, information retention, and treatment acceptance.
- Specific communication tools were found to enhance the quality of care and treatment outcomes.
Conclusions:
- Communication tools, beyond verbal interaction, significantly improve patient satisfaction and the patient-dentist relationship.
- Standardized communication tools are essential for advancing SDM in dental medicine.
- Increased implementation of these tools holds promise for further enhancing patient satisfaction and SDM in esthetic dentistry.
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