Clinical Practice Experiences Using a Professional Diabetes Management Ecosystem During COVID

Area of Science:

• Endocrinology
• Digital Health
• Telemedicine

Background:

• The COVID-19 pandemic intensified challenges in diabetes patient care, limiting in-person interactions with healthcare professionals (HCPs).
• Telemedicine adoption accelerated rapidly to maintain patient-provider connectivity during the pandemic.

Purpose of the Study:

• To evaluate the utility of the OneTouch Reveal (OTR) ecosystem for telemedicine in diabetes management.
• To understand how HCPs utilized the OTR ecosystem to support patient care during the pandemic.

Main Methods:

• Survey data on telemedicine usage was collected from 21 European clinical institutions.
• Healthcare professionals participated in virtual meetings focusing on the OTR ecosystem's telemedicine capabilities.
• Clinical case studies were provided by selected HCPs to illustrate OTR ecosystem's role in patient care.

Main Results:

• Remote consultations increased by nearly 50% across 21 European clinics during the pandemic.
• The OTR app was used by 52% of people with type 1 diabetes and 48% with type 2 diabetes for remote connection.
• HCPs reported that digital ecosystems like OTR would become their standard of care, with 55% indicating this future adoption.

Conclusions:

• Digital solutions such as the OTR ecosystem effectively supported telemedicine during the COVID-19 pandemic.
• These platforms are poised to remain integral to diabetes patient care beyond the pandemic.