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Medical data integration using HL7 standards for patient's early identification.

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This study introduces a healthcare system integrating queue management with electronic medical records for faster patient self-check-in. The innovative solution significantly reduces patient journey and identification times in UAE healthcare settings.

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Area of Science:

  • Health Informatics
  • Information Systems Engineering
  • Healthcare Management

Background:

  • Healthcare interoperability is crucial for patient data confidentiality, safety, and satisfaction.
  • Efficient patient flow management is essential in outpatient departments to minimize waiting times.
  • Existing systems often lack seamless integration, leading to delays in patient identification and processing.

Purpose of the Study:

  • To propose and evaluate an integrated solution combining Queue Management Solution (QMS) and Electronic Medical Records (EMR).
  • To facilitate patient self-check-in using Health Level Seven (HL7) protocols and Extensible Markup Language (XML) in UAE healthcare facilities.
  • To reduce patient waiting times and improve overall patient journey efficiency.

Main Methods:

  • Developed an integrated system linking QMS and EMR using HL7 and custom XML messages.
  • Designed a patient self-check-in process for early identification of patients with Emirates national ID cards.
  • Conducted a simulation experiment comparing routine identification with self-check-in over control and intervention weeks with 517 appointments.

Main Results:

  • The proposed integrated solution significantly reduced patient journey time by over 14 minutes.
  • Patient identification time was decreased by approximately 10 minutes.
  • Observed significant reductions in waiting time to triage and triage completion time.

Conclusions:

  • The integrated QMS and EMR system with self-check-in is an efficient and innovative solution for healthcare settings.
  • The solution offers positive added value by improving the patient's overall experience and reducing wait times.
  • This approach enhances operational efficiency in outpatient departments, particularly in the UAE context.