Virtual Sprint Outpatient Electronic Health Record Training and Optimization Effect on Provider Burnout

Area of Science:

• Healthcare Informatics
• Medical Education
• Organizational Psychology

Background:

• The COVID-19 pandemic necessitated rapid adaptation of healthcare training programs.
• Electronic Health Record (EHR) optimization and training are critical for efficient healthcare delivery.
• Provider and staff burnout is a significant concern in healthcare settings.

Purpose of the Study:

• To develop and evaluate a virtual electronic health record (EHR) training and optimization program.
• To assess the impact of a virtual EHR program on provider and staff burnout.
• To measure changes in EHR experience and satisfaction among healthcare professionals.

Main Methods:

• A multidisciplinary EHR optimization and training program (Epic Sprint Program) was transitioned to a fully virtual format.
• Core components including group/1:1 training and workflow analysis were maintained.
• Pre- and post-program surveys collected data on EHR usability, proficiency, job satisfaction, and burnout.

Main Results:

• EHR Net Promoter Score (NPS) significantly increased for providers (+39 points) and staff (+29 points).
• Post-program, a higher percentage of providers (10%) and staff (9%) reported no burnout.
• High likelihood to recommend the program was indicated by positive provider (NPS=+53) and staff (NPS=+47) scores.

Conclusions:

• A virtual EHR optimization and training program can be successfully implemented.
• The virtual model led to improved EHR satisfaction and a trend toward reduced burnout.
• This approach offers a viable alternative for enterprise-level EHR training and optimization.