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Design principles for conversational agents to support Emergency Management Agencies

Stefan Stieglitz1, Lennart Hofeditz1, Felix Brünker1

  • 1Digital Communication and Transformation, Department of Computer Science and Applied Cognitive Science, Faculty of Engineering, University of Duisburg-Essen, Forsthausweg 2, 47057 Duisburg, Germany.

International Journal of Information Management
|January 19, 2022
PubMed

Keywords:
ChatbotsConversational agentsCrisis communicationDesign principles

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