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The Dolittle factor: 'Talking to the animals' during veterinary consultations
Michael P McDermott1, Malcolm A Cobb2, Iain J Robbé3
1Circa Healthcare, Malvern, Pennsylvania, USA.
The Veterinary Record
|January 29, 2022
Summary
Veterinary surgeons frequently use pet-directed speech, including praise and explanations, during consultations. This communication style may enhance the bond between veterinarians, pets, and owners.
Area of Science:
- Veterinary Medicine
- Animal Behavior
- Communication Studies
Background:
- Routine companion animal consultations involve significant verbal interaction directed at pets.
- Pet-directed speech is a common feature in veterinary-client-patient interactions.
Purpose of the Study:
- To identify and analyze the frequency and types of pet-directed speech used by veterinary surgeons.
- To understand the role of animal-directed communication in veterinary consultations.
Main Methods:
- Analysis of video transcripts from 55 routine companion animal consultations in the UK and US.
- Identification and coding of pet-directed speech instances.
Main Results:
- Pet-directed speech occurred in all consultations, totaling 779 instances.
- 12 unique dialogue codes were identified, with 'praise,' 'small talk,' and 'explanation' being most frequent.
- A higher number of instances were observed in the United States (495) compared to the United Kingdom (284).
Conclusions:
- Veterinary surgeons employ a diverse range of communication strategies when addressing animals.
- Further research into pet-directed speech can deepen the understanding of the veterinarian-animal-owner relationship.
- This communication may be crucial for building rapport during veterinary visits.
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