Centric Consulting case study: Culture is the key to remote work success

Centric Consulting is a business and technology consulting firm that employs over 1,100 people across the U.S. and India. It was founded in 1999 as a virtual-first organization. With more than two decades of success as a remote-first company, Centric offers valuable insight into how other organizations can continue to find success and retain top talent in a virtual or hybrid setting.

This case study unpacks the elements necessary for success as a virtual-first organization, explaining why each element is important and how business leaders can achieve them.

This case study identifies the following factors as vital to success for remote organizations: trust in employees; embracing flexibility; strong interpersonal relationships; investment in quality tools and technology; hiring for culture fit; culture-focused mentorship; strategic in-person encounters; and continuous culture improvement.

Remote-first organizations must prioritize relationship-building and culture. Leaders of remote organizations must focus on empowering employees.