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Online Discussions About Tinnitus: What Can We Learn From Natural Language Processing of Reddit Posts?
Vinaya Manchaiah1,2,3,4,5, Alain Londero6, Aniruddha K Deshpande7,8
1Department of Otolaryngology-Head and Neck Surgery, University of Colorado School of Medicine, Aurora.
American Journal of Audiology
|February 7, 2022
Summary
Online tinnitus discussions reveal key patient concerns, including causes, coping strategies, and the need for social support. This analysis of Reddit posts highlights novel topics and the importance of community in managing tinnitus.
Area of Science:
- Social Media Analysis
- Natural Language Processing
- Public Health
Background:
- Online platforms like Reddit serve as crucial spaces for individuals discussing health conditions.
- Understanding patient-generated content is vital for identifying unmet needs and support gaps.
Purpose of the Study:
- To identify key topics and themes in online tinnitus discussions.
- To analyze a large dataset of Reddit posts using natural language processing (NLP).
Main Methods:
- Extracted 113,215 Reddit posts related to tinnitus.
- Cleaned data to 101,905 posts and performed cluster analysis using IRaMuTeQ software.
- A panel of 9 tinnitus experts named the identified clusters based on text content.
Main Results:
- Identified 16 clusters categorized into "tinnitus causes and consequences" and "tinnitus management and coping."
- Key topics included tinnitus timeline, perception, triggers, hearing health, mental health, coping, and seeking cures.
- Novel clusters like "interactions with people without tinnitus" and "tinnitus timeline" emerged.
Conclusions:
- Reddit discussions offer valuable real-world insights into tinnitus patient experiences.
- Individuals with tinnitus actively use social media for support.
- The findings underscore the need for enhanced social support services beyond online communities.
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