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Health care innovation centers aim to improve patient outcomes and reduce costs. Their strategies vary, but they offer approaches to boost organizational innovation capacity in the post-pandemic era.

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Area of Science:

  • Health Services Research
  • Healthcare Management
  • Organizational Innovation

Background:

  • Healthcare delivery innovation is increasingly vital, driven by payment reforms, digital tools, and the COVID-19 pandemic's acceleration of virtual care.
  • Health systems established innovation centers pre-pandemic to develop new services and business models aligned with value-based care, distinct from process improvement.
  • These centers require specific incentives to thrive within large organizations, differing from traditional implementation science.

Purpose of the Study:

  • To identify and describe the aims, organizational structures, and activities of health care innovation centers.
  • To understand the diverse strategies employed by these centers to achieve their goals.
  • To explore how innovation centers measure success and build internal capacity.

Main Methods:

  • Conducted a national survey to recruit a diverse sample of health care innovation centers.
  • Interviewed leaders from selected innovation centers to gather in-depth information.
  • Analyzed data to identify commonalities and variations in aims, structures, and activities.

Main Results:

  • All surveyed centers aim to enhance patient outcomes and experience while lowering costs.
  • Centers exhibit strategic diversity in focus, reporting structures, capacity building, and success metrics.
  • Examples illustrate projects improving quality, reducing costs, and generating revenue.

Conclusions:

  • Health care innovation centers are emerging as crucial entities, with their optimal forms and impact still evolving.
  • Fiscal pressures and digital technology adoption create opportunities for redesigning health services.
  • The experiences of these centers provide valuable approaches for enhancing organizational innovation capacity.