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Is the key to phishing training persistence?: Developing a novel persistent intervention.

Dawn M Sarno1, Rachel McPherson2, Mark B Neider1

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Persistent phishing detection aids improve email security. Embedding these aids directly into email interfaces offers the greatest benefit by enhancing systematic processing and user protection against phishing threats.

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Area of Science:

  • Cyberpsychology
  • Human-Computer Interaction
  • Information Security

Background:

  • Traditional phishing detection training offers limited success.
  • Phishing remains a significant cybersecurity threat, particularly for college-age adults.
  • Need for more effective, persistent interventions against phishing attacks.

Purpose of the Study:

  • To develop and evaluate a persistent classification aid for improving phishing email detection.
  • To assess whether the aid enhances systematic processing of emails.
  • To determine the optimal integration method for the classification aid within email interfaces.

Main Methods:

  • Three experiments were conducted with college-age adults.
  • Experiment 1: Compared a persistent classification aid against feedback and control groups.
  • Experiments 2 & 3: Investigated the role of systematic processing and evaluated embedding the aid within the email interface.

Main Results:

  • Persistent interventions significantly improve phishing email detection rates.
  • The most substantial performance gains were observed when the classification aid was embedded directly into the email interface.
  • Improved systematic processing of email characteristics was identified as the likely driver of performance benefits.

Conclusions:

  • A novel, persistent phishing classification aid shows promise as an effective intervention.
  • Embedding the aid into the email interface maximizes its effectiveness.
  • This approach offers adaptable solutions for enhancing cybersecurity in various email environments.