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General and Unique Communication Skills Challenges for Advanced Practice Providers: A Mixed-Methods Study.
Deborah Stein1, Kerry Cannity2, Richard Weiner2
1Memorial Sloan Kettering Cancer Center, New York, New York.
Journal of the Advanced Practitioner in Oncology
|February 17, 2022
Summary
Advanced practice providers need specialized communication training for patient and family interactions, especially in oncology. This study highlights unique challenges and recommends educational improvements for these healthcare professionals.
Area of Science:
- Healthcare communication
- Oncology
- Advanced practice providers
Background:
- Advanced practice providers (APPs) are a growing healthcare sector with high standards.
- APPs have unique communication needs, particularly in specialized fields like oncology.
- Effective communication is crucial for discussing prognosis, goals of care, and end-of-life issues.
Purpose of the Study:
- To assess the communication skills needs of advanced practice providers in an oncology setting.
- To identify specific communication challenges faced by APPs in cancer care.
Main Methods:
- A mixed-methods needs assessment was conducted.
- Data was collected from advanced practice providers at a large cancer center.
Main Results:
- APPs reported confidence in some communication areas but identified a need for further training.
- Common challenges included general communication, team dynamics, and goals-of-care planning.
- Unique challenges for APPs involved patient-centered issues, role limitations, and serving as a liaison.
Conclusions:
- Oncology APPs face both general and unique communication challenges.
- Recommendations are made for institutional and educational changes to support APP communication skills.
- Addressing these needs can improve patient care and provider effectiveness.
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