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Area of Science:

  • Organizational Psychology
  • Behavioral Science

Background:

  • Employees perceive compulsory citizenship behavior (CCB) as a concessionary act driven by organizational pressure.
  • Existing research lacks a comprehensive understanding of the mediating mechanisms linking CCB to negative workplace outcomes.

Purpose of the Study:

  • To investigate the mediating role of emotional exhaustion in the relationship between CCB and workplace deviance.
  • To examine the mediating role of emotional exhaustion in the relationship between CCB and facades of conformity.
  • To test two mediation models explaining how CCB influences work deviance and facades of conformity.

Main Methods:

  • Utilized two-wave survey data from 655 employees in Taiwanese public and private banks.
  • Employed mediation models to analyze the relationships between CCB, emotional exhaustion, facades of conformity, and work deviance.
  • Collected data on CCB, emotional exhaustion, facades of conformity, and work deviance through voluntary employee surveys.

Main Results:

  • Confirmed a statistically significant positive relationship between CCB and work deviance.
  • Found a statistically significant positive relationship between CCB and facades of conformity.
  • Demonstrated that emotional exhaustion significantly mediates both the CCB-workplace deviance and CCB-facades of conformity relationships.

Conclusions:

  • Employee emotional exhaustion is a critical mediator explaining how compulsory citizenship behavior contributes to workplace deviance and facades of conformity.
  • Findings underscore the detrimental impact of organizational pressure for CCB on employee well-being and workplace conduct.
  • Suggests a need for organizations to reconsider CCB policies to mitigate negative employee experiences and behaviors.