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Applying Machine Learning to Determine Popular Patient Questions About Mentoplasty on Social Media
Rushi Patel1, Christopher C Tseng1, Hannaan S Choudhry1
1Department of Otolaryngology - Head and Neck Surgery, Rutgers New Jersey Medical School, 90 Bergen St., Suite 8100, Newark, NJ, 07103, USA.
Aesthetic Plastic Surgery
|February 24, 2022
Summary
Patient questions about mentoplasty primarily focus on surgical eligibility pre-operation and revision options post-operation. Understanding these common mentoplasty inquiries can improve patient-physician communication and satisfaction.
Area of Science:
- Plastic Surgery
- Patient-Reported Outcomes
- Surgical Communication
Background:
- Patient satisfaction in cosmetic surgery hinges on aligned patient and physician goals.
- Understanding patient perspectives is crucial for enhancing the physician-patient relationship in mentoplasty.
Purpose of the Study:
- To characterize common patient questions before and after mentoplasty.
- To identify key themes in patient inquiries to improve the mentoplasty surgical experience.
Main Methods:
- Mentoplasty patient reviews were collected from Realself.com.
- Questions were categorized as preoperative or postoperative and analyzed using a machine learning approach.
- The 10 most common pre- and postoperative questions were identified.
Main Results:
- A total of 2,012 questions were analyzed: 84.9% preoperative and 15.1% postoperative.
- Preoperative questions predominantly concerned surgical eligibility (86.3%).
- Postoperative questions focused on revision options (44.1%), symptoms (27.0%), and appearance (26.3%).
Conclusions:
- Most mentoplasty patient questions relate to preoperative surgical eligibility.
- A notable portion of postoperative questions address revision surgery, indicating potential dissatisfaction.
- A handout of common questions can aid physicians in addressing patient concerns throughout the mentoplasty journey.
