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Measuring User-Perceived Characteristics for Banking Services: Proposing a Methodology

Olga Vl Bitkina1, Jaehyun Park1, Hyun K Kim2

  • 1Department of Industrial and Management Engineering, Incheon National University (INU), Academy-ro 119, Incheon 22012, Korea.

International Journal of Environmental Research and Public Health
|February 25, 2022
PubMed

Keywords:
banking servicesperceived convenienceperceived ease of useperceived securityperceived trustperceived usefulnessuser experience

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