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Related Concept Videos

Methods of Documentation VI: Case Management Model01:15

Methods of Documentation VI: Case Management Model

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The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
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An integrated healthcare system (IHS) is a set of organizations that provides for or arranges to provide coordinated and continuous service to a defined population. The IHS takes responsibility for that particular population's health status and outcome, both clinically and fiscally. An integrated healthcare system is a well-organized, well-coordinated, and collaborative network. The integrated delivery system is a network that connects different healthcare providers to deliver organized,...
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Implementation is the execution of the nursing care plan developed during the planning phase.
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Related Experiment Video

Updated: Oct 2, 2025

Development and Implementation of a Multi-Disciplinary Technology Enhanced Care Pathway for Youth and Adults with Concussion
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Case Management Programs for Improving Integrated Care for Frequent Users of Healthcare Services: An Implementation

Catherine Hudon1,2, Maud-Christine Chouinard3, Mathieu Bisson1

  • 1Département de médecine de famille et de médecine d'urgence, Université de Sherbrooke, 3001, 12e Avenue Nord, Sherbrooke, QC, Canada.

International Journal of Integrated Care
|February 28, 2022
PubMed
Summary

Effective case management programs (CMPs) for frequent healthcare users depend on skilled case managers and patient involvement. These elements improve integrated care, patient self-management, and reduce healthcare costs.

Keywords:
case management programhigh users of healthcare servicesimplementation analysisintegrated caremultiple embedded case study

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Area of Science:

  • Healthcare Management
  • Integrated Care Models
  • Patient Self-Management

Background:

  • Case management programs (CMPs) are crucial for managing complex healthcare needs in frequent users.
  • CMPs aim to enhance patient experience, integrated care, and reduce healthcare overuse and costs.

Purpose of the Study:

  • To identify key characteristics of CMPs and their implementation contexts.
  • To determine factors influencing patient self-management, integrated care experience, and healthcare service utilization.

Main Methods:

  • A mixed-methods, multiple embedded case study design.
  • Six CMPs across six hospitals in Quebec, Canada, were investigated.

Main Results:

  • Analysis identified characteristics at structural, environmental, organizational, practitioner, patient, and innovation levels.
  • Case manager skills, leadership, patient/family involvement in decision-making, and access to individualized plans significantly impact integrated care and service use.

Conclusions:

  • An experienced, knowledgeable, and well-trained case manager with strong interpersonal skills is essential for optimizing CMP implementation.
  • Optimized CMPs empower patients to be more proactive, leading to improved health outcomes.