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'Using humanity to change systems' - understanding the work of online feedback moderation: A case study of Care

Emma Berry1, Zoë C Skea1, Marion K Campbell1

  • 1Health Services Research Unit, University of Aberdeer, Aberdeen, UK.

Digital Health
|February 28, 2022
PubMed
Abstract

Keywords:
Care OpinionEmotional labourethnographyonline feedbackpatient experiencepatient feedbackqualitative research

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