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Implementing the Synergy Model: A Qualitative Descriptive Study
Charissa P Cordon1,2, Pamela Baxter2, Ari Collerman1
1Hamilton Health Sciences, Hamilton, ON L8L 2X2, Canada.
Nursing Reports (Pavia, Italy)
|February 28, 2022
Summary
Hamilton Health Sciences implemented the Synergy Model to improve patient care delivery, enhancing nurse awareness of holistic needs and leadership
Area of Science:
- Healthcare Management
- Nursing Science
- Quality Improvement
Background:
- Hospitals aim to achieve the Quadruple Aim: enhanced population health, cost-effective care, and improved patient and provider satisfaction.
- Hamilton Health Sciences (HHS) initiated a nursing care delivery redesign to address the Quadruple Aim and patient needs.
Purpose of the Study:
- To evaluate the outcomes of implementing the Synergy Model and its patient needs assessment tool in a large hospital system.
- To explore the impact of care model redesign on nursing practice and leadership capacity.
Main Methods:
- A five-year, organization-wide quality improvement initiative involving 12 clinical programs at HHS.
- Implementation of the Synergy Model and its patient needs assessment tool for objective patient acuity assessment.
- A mixed-methods study, with this paper focusing on the qualitative component using interviews with nurse leaders and direct care nurses.
- Descriptive thematic analysis of qualitative data.
Main Results:
- Increased nurse awareness of patients' holistic care needs.
- Enhanced leadership capacity for planning staffing based on priority patient care needs.
- Qualitative themes provided insights for stakeholder recommendations.
Conclusions:
- The Synergy Model and associated tools can improve nursing care delivery and staffing decisions.
- Qualitative evaluation highlights benefits in nurse awareness and leadership planning for addressing the Quadruple Aim.
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