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Implementing the Synergy Model: A Qualitative Descriptive Study.

Charissa P Cordon1,2, Pamela Baxter2, Ari Collerman1

  • 1Hamilton Health Sciences, Hamilton, ON L8L 2X2, Canada.

Nursing Reports (Pavia, Italy)
|February 28, 2022
PubMed
Summary
This summary is machine-generated.

Hamilton Health Sciences implemented the Synergy Model to improve patient care delivery, enhancing nurse awareness of holistic needs and leadership

Keywords:
Synergy Modelcare delivery redesignfacilitators and barriersnursing model of carepatient needs assessment

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Area of Science:

  • Healthcare Management
  • Nursing Science
  • Quality Improvement

Background:

  • Hospitals aim to achieve the Quadruple Aim: enhanced population health, cost-effective care, and improved patient and provider satisfaction.
  • Hamilton Health Sciences (HHS) initiated a nursing care delivery redesign to address the Quadruple Aim and patient needs.

Purpose of the Study:

  • To evaluate the outcomes of implementing the Synergy Model and its patient needs assessment tool in a large hospital system.
  • To explore the impact of care model redesign on nursing practice and leadership capacity.

Main Methods:

  • A five-year, organization-wide quality improvement initiative involving 12 clinical programs at HHS.
  • Implementation of the Synergy Model and its patient needs assessment tool for objective patient acuity assessment.
  • A mixed-methods study, with this paper focusing on the qualitative component using interviews with nurse leaders and direct care nurses.
  • Descriptive thematic analysis of qualitative data.

Main Results:

  • Increased nurse awareness of patients' holistic care needs.
  • Enhanced leadership capacity for planning staffing based on priority patient care needs.
  • Qualitative themes provided insights for stakeholder recommendations.

Conclusions:

  • The Synergy Model and associated tools can improve nursing care delivery and staffing decisions.
  • Qualitative evaluation highlights benefits in nurse awareness and leadership planning for addressing the Quadruple Aim.