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Post-emergency teleconsultations during COVID crisis: TELE-SCOPE tool's feedback and epidemiological analysis
Emmanuelle Chavda1, Laurence Guedon-Moreau2, Lina Williatte3
1Service d'accueil des urgences adultes, Hôpital Saint Vincent de Paul, Lille, France.
Digital Health
|March 7, 2022
Summary
Teleconsultation effectively managed non-severe COVID-19 cases post-discharge, ensuring patient safety and high satisfaction. This approach allowed for earlier patient return home, reducing hospital burden during the pandemic.
Area of Science:
- Medical Informatics
- Infectious Diseases
- Public Health
Background:
- The COVID-19 pandemic necessitated innovative healthcare delivery methods due to lockdowns and physical distancing.
- Saint Vincent de Paul Hospital utilized its TELE-SCOPE teleconsultation platform to manage COVID-19 patient care.
- Teleconsultation enabled earlier patient discharge and remote monitoring.
Purpose of the Study:
- To evaluate the effectiveness and safety of teleconsultation for managing patients with non-severe COVID-19 after discharge.
- To analyze the outcomes and patient satisfaction with the TELE-SCOPE teleconsultation service.
- To provide insights into leveraging teleconsultation during public health crises.
Main Methods:
- A retrospective analysis of 239 patients with COVID-19 (COVID score <4) from March 16 to May 11, 2020.
- Inclusion of patients from emergency departments and COVID units.
- Data collection through medical files and individual patient surveys.
Main Results:
- 184 video teleconsultations and 143 phone calls were conducted.
- 92.9% of patients improved without further follow-up; 5.9% returned to the ED, and 2.5% were hospitalized.
- High patient satisfaction (95.6%) and willingness to reuse the service (87.7%).
Conclusions:
- Teleconsultations are a safe and efficient method for monitoring patients with non-severe COVID-19 post-discharge.
- The TELE-SCOPE system protected both patients and healthcare practitioners.
- High patient satisfaction underscores the value of teleconsultation in epidemic management.
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