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Chunking is a powerful cognitive technique that improves short-term memory retention by organizing information into smaller, more manageable units. The brain, limited by working memory capacity, can more easily process and store information when it is divided into "chunks" rather than presented as discrete, unrelated elements. Chunking is especially useful when dealing with large amounts of information, such as numerical sequences, words, or complex ideas.
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For whom and under what circumstances does email message batching work?

Indy Wijngaards1,2, Florie R Pronk1, Martijn J Burger1,3

  • 1Erasmus Happiness Economics Research Organization, Erasmus University Rotterdam, the Netherlands.

Internet Interventions
|March 8, 2022
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Summary

Email batching, processing emails in blocks, reduces work interruptions and emotional exhaustion. However, its benefits are temporary and depend on job tasks and organizational expectations for response times.

Keywords:
Email batchingHCIInterruptionsOrganizational interventionWell-being at work

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Area of Science:

  • Organizational Psychology
  • Workplace Well-being
  • Communication Studies

Background:

  • Email is crucial for organizational communication but causes interruptions and impacts well-being.
  • Email batching is a proposed strategy to reduce negative email effects.
  • Empirical evidence and real-world applications of email batching are limited.

Purpose of the Study:

  • To investigate the effectiveness of email batching in reducing email interruptions and improving well-being.
  • To identify conditions and individual differences influencing email batching efficacy.
  • To assess the long-term impact of email batching on work engagement.

Main Methods:

  • Quasi-experimental, top-down intervention in a Dutch financial services organization.
  • Survey data collected from intervention and control groups.
  • Analysis of email interruptions, emotional exhaustion, and work engagement.

Main Results:

  • Intervention group experienced fewer email interruptions.
  • Email batching reduced emotional exhaustion immediately post-intervention, particularly for high-volume email users and those with flexible response expectations.
  • Effects diminished after two weeks; no impact on work engagement.

Conclusions:

  • Email batching can reduce interruptions and emotional exhaustion but is not a universal solution.
  • Effectiveness is contingent on job tasks and organizational email response culture.
  • Consider email batching when aligned with specific work contexts and employee expectations.