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Conflicts between bus drivers and passengers in Changsha, China.
Na Zhang1, Peixia Cheng1, Peishan Ning1
1Department of Epidemiology and Health Statistics, Hunan Provincial Key Laboratory of Clinical Epidemiology, Xiangya School of Public Health, Central South University, Changsha, Hunan Province 410078, China.
Accident; Analysis and Prevention
|March 11, 2022
Summary
Bus driver-passenger conflicts are frequent, with 86.7% experiencing them monthly. Verbal abuse and fare disputes are common, impacting bus safety and driver well-being. Preventive measures and training are crucial.
Area of Science:
- Public Health
- Transportation Safety
- Occupational Health
Background:
- Bus safety is critical for injury prevention.
- Driver distraction from passenger conflicts compromises safety.
- Data on driver-passenger conflict frequency and types is limited.
Purpose of the Study:
- To investigate the characteristics of driver-passenger conflict.
- To determine the frequency and types of conflicts experienced by bus drivers.
- To identify factors associated with conflict occurrence and explore preventive measures.
Main Methods:
- A cross-sectional survey of 779 bus drivers in Changsha, China.
- Data collected on driver-reported conflicts in the past month.
- Statistical analysis to identify associated demographic and work-related factors.
Main Results:
- 86.7% of drivers reported at least one conflict in the past month.
- Verbal quarrels, fare disputes, and passenger intoxication were common conflict triggers.
- Male, younger, less educated, less experienced, and high work intensity drivers reported more conflicts.
- While most conflicts caused no injury, some resulted in driver injuries.
- Preventive measures like alarms and shields were common, but safety training and psychological support were less frequent.
Conclusions:
- Driver-passenger conflicts are prevalent and pose a significant safety risk.
- Targeted interventions are needed to reduce conflict frequency and severity.
- Enhanced safety training and psychological support for drivers are recommended.
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