Sewerage infrastructure asset management based on a consumer-centric approach

In most developed countries, such as the USA, the E.U., and East Asia, the importance of public infrastructure asset management has been stressed for a long time. Among the various types of public infrastructure, sewerage systems are one of the most cost-intensive facilities to manage. Sewerage systems are considered highly difficult to manage due to the undetermined level of service needed, different standards of user satisfaction, and the large gap of service understanding between experts and users. To address these issues, this study aims to define the appropriate target level of service improvement by combining consumers' expected level of service and complaint data. In this study, the case of the inland flood management project in South Korea is investigated because of the global trend of increasing flood damage. The complaint data represent the frequency of flood damage in the area. Using the contingent valuation method, we found that people want to use 25% of their current monthly sewage bill on the management project. In addition, the results of this study demonstrate that people prefer to deal with the problems caused by old service infrastructure when it can be handled at a lower cost during early stages.