Pharmacist-delivered asthma management services-what do patients think?

Area of Science:

• Pharmacy Practice
• Patient-Centered Care
• Respiratory Health

Background:

• Evaluating pharmacy services from the patient perspective is crucial for service sustainability.
• Community pharmacy services need to align with patient needs and preferences.

Purpose of the Study:

• To evaluate patient feedback on a pharmacist-delivered Pharmacy Asthma Service (PAS).
• To assess overall satisfaction, satisfaction with service delivery, and perceived impact of the PAS.
• To explore factors influencing patient satisfaction with the PAS.

Main Methods:

• A survey was administered to patients (n=101) completing a 12-month PAS.
• The survey included Likert-type scales and free-text responses to gauge satisfaction and impact.
• Patient data were cross-tabulated with satisfaction levels.

Main Results:

• High overall patient satisfaction (86% very satisfied) was reported.
• Patients noted improved understanding and management of asthma and allergic rhinitis.
• High satisfaction was observed for pharmacist knowledge (98%) and privacy (91%).

Conclusions:

• The Pharmacy Asthma Service demonstrates significant patient acceptance.
• Positive patient feedback suggests the PAS is a valuable addition to community pharmacy.
• The study highlights the importance of patient-centered approaches in expanding pharmacy services.