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Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits
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Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits

Published on: September 27, 2019

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A meta-analysis of the determinants of patient satisfaction and loyalty

Karin Olesen1, Hanoku Bathula1

  • 1Graduate School of Management, The University of Auckland, Auckland, New Zealand.

Health Marketing Quarterly
|March 21, 2022
PubMed

Keywords:
Commitmenthealth service qualitypatient loyaltypatient satisfactiontrust

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