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Examining Multiteam Systems Across Context and Type: A Historiometric Analysis of Failed MTS Performance.

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Summary

Multiteam systems (MTSs) fail when component teams focus too much on internal actions rather than inter-team coordination. MTS attributes like boundary and goal type worsen these failures, impacting high-stakes performance.

Keywords:
entrainmenthistoriometric methodmultiteam systemsperformanceteams and groups

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Area of Science:

  • Organizational Psychology
  • Team Dynamics
  • Systems Science

Background:

  • Multiteam systems (MTSs) are crucial in high-stakes environments but prone to failure.
  • Understanding failure mechanisms across diverse contexts is needed.
  • Existing research often lacks cross-contextual comparisons of MTSs in action.

Purpose of the Study:

  • To investigate the behavioral patterns and causes of failure in multiteam systems (MTSs).
  • To examine how MTS attributes, specifically boundary status and goal type, influence MTS processes and performance.
  • To leverage the MTS action sub-phase behavioral taxonomy for a nuanced exploration of MTS failures.

Main Methods:

  • Historiometric analysis of 40 failed MTS performance cases across various contexts (emergency response, transportation, military, business).
  • Application of the MTS action sub-phase behavioral taxonomy to identify within- and between-team behavioral patterns.
  • Comparative analysis of MTS failures based on boundary status (external/internal) and goal type (physical/intellectual).

Main Results:

  • Failing MTSs exhibited over-engagement in within-team behaviors (acting, monitoring, recalibrating) at the expense of between-team coordination.
  • MTSs tended to over-focus on acting behaviors and did not fully complete the action sub-phase cycle.
  • External and physical MTSs were less likely to demonstrate sufficient between-team behaviors or complete the action cycle compared to internal and intellectual MTSs.

Conclusions:

  • MTS failures are linked to a lack of coordinated between-team behaviors and incomplete action cycles, exacerbated by specific MTS attributes.
  • Entrainment, or the alignment of team behavioral patterns, is proposed as a mechanism for facilitating MTS performance.
  • Findings suggest tailoring MTS training to integrate teams, consider MTS attributes, and align with situational demands to improve performance and prevent failure.