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E-Patient Counseling Trial E-PACO: Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy

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A web-based comprehensive head and neck cancer patient education and support needs program: Usability testing.

Joe Jabbour¹, Haryana M Dhillon^2,3, Heather L Shepherd^2,3

¹Central Clinical School, 4334University of Sydney, Sydney, NSW, Australia.

Health Informatics Journal

|April 1, 2022

Summary

The Head and Neck Cancer Australia website offers valuable patient education materials for head and neck cancer (HNC) patients. While generally useful, improvements in navigation and design are recommended for better user experience.

Keywords:

head and neck cancer health information on the Web patient education resources and support think aloud usability

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Area of Science:

Oncology
Health Informatics
Patient Education

Background:

Increasing web accessibility drives patient use of online resources for health information.
A multidisciplinary team developed the Head and Neck Cancer Australia website as a patient education resource.
The website aims to provide comprehensive information for individuals diagnosed with head and neck cancer (HNC).

Purpose of the Study:

To evaluate the patient usability of the Head and Neck Cancer Australia website.
To identify areas of ease and difficulty in patient interaction with the online resource.

Main Methods:

Usability testing was conducted using Cognitive Walkthrough and Think-Aloud methodologies.
Eighteen patients undergoing treatment for head and neck cancer participated in the study.
Testing occurred at a cancer treatment center under anonymized conditions.

Main Results:

Patients found information on psychological well-being, quality of life, and carer support most accessible.
The website was perceived as comprehensive, covering most relevant topics.
Participants viewed the website as a trusted source and a useful starting point for further information.

Conclusions:

The Head and Neck Cancer Australia website effectively delivers diverse information and support formats for HNC patients.
Enhancements in website design, navigation, and user instructions are necessary for optimal patient engagement.
Continued development is crucial to maximize the website's utility as a patient support tool.