New Quality Cost Framework (QCF) Based on the Hybrid Fuzzy MCDM Approach

Quality cost framework (QCF), as a measurement tool and research method, has played a significant role on quality improvement procedure (QIP) and recognition on economics of quality. The four general QCFs are usually conceptually employed assist quality managers to measure the quality cost (QC/COQ) including PAF, intangible loss, process cost, and ABC framework. The question of how to select an appropriate quality cost framework for individual organization is of great significance for implementing quality improvement activities. Considering the effectiveness and feasibility of the alternative solution, a novel hybrid fuzzy MCDM approach integrating fuzzy DMEATEL, an antientropy weighting technique and FVIKOR method are employed to study the quality cost models and assist managers to select a best QCF for an auto factory. The combined weight from subjectivity and objectivity is embedded into fuzzy VIKOR procedure to obtain alternatives' ranking order. The case study in a Chinese automaker enterprise shows high robustness of the hybrid MCDM approach, and it assists quality mangers to perform quality cost practice. Different from the previous study, the preferred solution is the ABC quality cost framework when feasibility dimension dominates, while the intangible loss framework shows first priority when the organization focuses on effectiveness principle.