Achieving person-centred care through a team-based care ecosystem approach

Area of Science:

• Healthcare Management
• Primary Care Innovation
• Health Services Research

Background:

• Implementing Person-Centred Care (PCC) in primary care is challenging.
• The Quadruple Aim framework guides healthcare system redesign for better outcomes, lower costs, and workforce well-being.
• Primary care teams require effective strategies to achieve the Quadruple Aim.

Purpose of the Study:

• To present a learning and performance framework supporting Person-Centred Care (PCC) through a Team-Based Care (TBC) ecosystem approach.
• To outline an action research methodology used to enhance TBC orientations, workshops, and consultations.
• To synthesize practical experiences within Canadian Urgent Primary Care Centres and Primary Care Networks.

Main Methods:

• Action research methodology employed for iterative development and refinement of the TBC ecosystem approach.
• Development of TBC orientations, workshops, and consultations tailored for primary care teams and leaders.
• Synthesis of practical experiences and relevant evidence in the context of Canadian primary care settings.

Main Results:

• A practical learning and performance framework designed to facilitate the implementation of Person-Centred Care (PCC) within a Team-Based Care (TBC) model.
• Insights gained from action research in Canadian primary care settings, focusing on enhancing TBC practices.
• Acknowledgement of the ongoing nature of the TBC ecosystem and continuous improvement efforts.

Conclusions:

• The Team-Based Care (TBC) ecosystem approach offers a viable framework for primary care teams to implement Person-Centred Care (PCC).
• Successful adoption of TBC strategies can contribute to achieving the Quadruple Aim in primary care.
• Continuous learning and collaborative improvement are essential for optimizing TBC and PCC within healthcare systems.