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The Veteran Friendly Practice accreditation programme: a mixed-methods evaluation.

Alan Finnegan1, Kate Salem2, Lottie Ainsworth-Moore2

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PubMed
Summary
This summary is machine-generated.

The Royal College of General Practitioners accreditation programme improves veteran care in primary healthcare. It enhances veteran identification, understanding of needs, and referral to services, with high recommendation rates from practices.

Keywords:
general practicehealth promotionmental healthprimary healthcare

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Area of Science:

  • Primary Healthcare Research
  • Veteran Health Services
  • Healthcare Accreditation Studies

Background:

  • The Royal College of General Practitioners (RCGP) launched its Veteran Friendly Practice Accreditation Programme in 2019.
  • The programme aims to enhance the identification, treatment, and referral of veterans to dedicated NHS services.

Purpose of the Study:

  • To evaluate the effectiveness of the RCGP accreditation programme.
  • To assess benefits for veterans, general practices, and programme delivery.

Main Methods:

  • A mixed-methods study involving 232 accredited primary healthcare (PHC) staff via online survey.
  • 15 semi-structured interviews with PHC veteran leads, analysed using modified grounded theory.

Main Results:

  • 99% of responders would recommend the programme; 78% reported improved awareness of veterans' needs.
  • 72% identified increased veteran engagement with PHC, though full impact assessment was limited by the COVID-19 pandemic.
  • Challenges included veteran identification, promoting accreditation, and staff training.

Conclusions:

  • The programme improved signposting to veteran-specific services and understanding of NHS priority referral criteria.
  • Veteran status recording and medical record coding systems in PHC practices showed improvement.
  • Accreditation demonstrates enhanced identification and treatment of veterans in primary care.