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Updated: Sep 27, 2025

Oral Health Assessment by Lay Personnel for Older Adults
Published on: February 2, 2020
A Qualitative Analysis of Older Adults' Views of Healthcare Provider Attributes and Communication Skills
Brittany Stewart1, Paige Hanke1, Megan Kucemba1
1Department of Pharmacy Practice, Wayne State University, Eugene Applebaum College of Pharmacy and Health Sciences, Detroit, MI, USA.
Abstract:
Understanding factors that improve patients' healthcare experiences are essential for healthcare providers (HCPs) caring for older adults (OAs). Previous data supports that effective patient-centered care leads to a better understanding of patients' experiences, values, and preferences. The aim of this study was to evaluate OAs views of HCPs attributes and communication skills to better understand patient's views about their HCP interactions. Qualitative analysis of the data revealed five key themes that emerged: professionalism, patient rapport, patient-centered care, empathy, and communication. Addressing and optimizing performance in these areas could improve patient experiences and support enhanced training for healthcare students.
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