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Tutor's Role in WhatsApp Learning Groups: A Quali-Quantitative Methodological Approach
Susanna Annese1, Francesca Amenduni2, Vito Candido2
1Department of Education, Psychology, Communication, University of Bari Aldo Moro, Bari, Italy.
This study introduces a novel method combining qualitative and quantitative analysis to understand digitally-mediated group dynamics in higher education. It reveals how tutors adapt their styles to foster student development through responsive online collaboration.
Area of Science:
- Educational Technology
- Social Sciences
Background:
- Digital tools like WhatsApp are increasingly used for collaboration in higher education.
- Understanding digitally-mediated group dynamics, tutor roles, and group development requires innovative methodologies.
Purpose of the Study:
- To illustrate a mixed-methods approach for analyzing digitally-mediated group interactions.
- To trace how tutors adapt their styles to support student development in online learning environments.
Main Methods:
- Integration of qualitative thematic content analysis with quantitative Social Network Analysis (SNA).
- Data collected from two WhatsApp learning groups in a master's level "E-learning Psychology" course.
Main Results:
- The combined methodology effectively visualizes complex, dynamic, digitally-mediated group interactions.
- Effective tutorship styles are situational, adapting to learner maturity, digital tools, and learning objectives.
Conclusions:
- This integrated methodological approach offers a powerful tool for studying contemporary online collaborative learning.
- Findings highlight the adaptive and responsive nature of effective online tutoring in higher education.
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