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Web messaging among young people in online services: A descriptive mixed-methods study
Kiki Metsäranta1,2, Minna Anttila1, Tatjana Pajamäki3
1Department of Nursing Science, Faculty of Medicine, University of Turku, Turku, Finland.
Digital Health
|April 18, 2022
Summary
Young people in Finland primarily used a national online service for single messages, with social relationships being the most common topic. Girls were more active and sent longer messages than boys.
Area of Science:
- Digital Health
- Adolescent Psychology
- Online Communication Studies
Background:
- Online services are increasingly used by young people for communication and support.
- Understanding web messaging patterns and content is crucial for tailoring digital interventions.
- Limited research exists on the specific communication dynamics between adolescents and counsellors via web messaging in a national context.
Purpose of the Study:
- To describe web messaging patterns among young people using a Finnish national online service.
- To analyze the content of web messages exchanged between young people and a counsellor.
- To investigate factors associated with messaging patterns and content.
Main Methods:
- A descriptive mixed-method approach was employed.
- Analysis of text-based web messaging data from a nationwide online service (1 January–31 December 2018).
- Descriptive statistics for patterns; thematic analysis for content.
Main Results:
- 1941 messages were sent by 1354 young people (aged 12–17, predominantly female).
- Most users sent only one message; less than 20% had multiple discussions.
- Content themes included Social Relationships, Construction of Self, and Health and Wellbeing, with 'Social environment' being most prevalent.
Conclusions:
- Web messaging patterns varied, with most young people sending single messages.
- Adolescent communication ranged from simple queries to detailed life descriptions.
- Females were more active and produced longer messages compared to males.
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