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Process and Information Needs When Searching for and Selecting Apps for Smoking Cessation: Qualitative Study Using
Ylva Hendriks1, Sebastiaan Peek1, Maurits Kaptein2
1Tranzo, Tilburg School of Social and Behavioral Sciences, Tilburg University, Tilburg, Netherlands.
JMIR Human Factors
|April 18, 2022
Summary
Choosing a smoking cessation app is difficult and time-consuming, often leading to frustration and low confidence in the app
Area of Science:
- Digital Health
- Human-Computer Interaction
- Behavioral Science
Background:
- Hundreds of smoking cessation apps exist, but users find selection overwhelming.
- Little is known about user decision-making processes for choosing these apps.
- Understanding user needs can improve app selection tools.
Purpose of the Study:
- To gain insights into how individuals search for and select mobile apps for smoking cessation.
- To map user actions and motivations during app selection.
- To identify information needs and user experiences in finding smoking cessation apps.
Main Methods:
- 10 Dutch adults seeking to quit smoking participated in contextual inquiries.
- Observed participants during app selection and conducted follow-up interviews.
- Used thematic analysis on transcribed interviews and video/audio recordings.
Main Results:
- App selection involved exploration, evaluation, information search, and decision-making.
- Users gained knowledge but maintained low confidence in app effectiveness.
- The process was time-consuming, sometimes negative, and prone to information processing errors.
Conclusions:
- Selecting effective smoking cessation apps is challenging, energy-intensive, and error-prone.
- Current app store systems do not adequately support informed decision-making.
- Decision aids like advanced filters and curated portals are recommended.
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