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Updated: Sep 26, 2025

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Factors That Influence Clinician Experience with Electronic Health Records.

Vimal Mishra, David Liebovitz, Michael Quinn

    Perspectives in Health Information Management
    |April 20, 2022
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    Summary

    Clinician satisfaction with electronic health records (EHR) is low. Improving EHR training, personalization, and reducing documentation burden can enhance the overall EHR experience for healthcare professionals.

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    Area of Science:

    • Health Informatics
    • Medical Technology
    • Clinical Practice

    Background:

    • Electronic Health Records (EHRs) are integral to modern healthcare delivery.
    • Assessing clinician experience with EHR systems is crucial for optimizing usability and efficiency.
    • Previous studies indicate variable satisfaction levels among healthcare professionals regarding EHRs.

    Purpose of the Study:

    • To conduct quantitative and qualitative analyses of factors influencing clinician experience with EHRs.
    • To identify specific features, functionalities, and training aspects that impact EHR usability.
    • To compare EHR experiences across different clinical specialties and roles within two large healthcare systems.

    Main Methods:

    • A survey was administered to 816 clinicians, including physicians, nurses, and allied health professionals, across two major healthcare systems.
    • Quantitative and qualitative data were collected on various EHR aspects, including features, training, and impact on workflow.
    • Net EHR experience, representing overall satisfaction and usability, was calculated as the primary outcome measure.

    Main Results:

    • Overall clinician satisfaction with EHR systems was found to be low across both institutions.
    • Key factors significantly impacting EHR experience included personalization options, years of practice, efficiency, and training satisfaction.
    • Specific specialties, such as endocrinology and neurology, reported particularly low satisfaction. Desired improvements focused on usability features like split-screen functionality and reduced documentation burden.

    Conclusions:

    • Low EHR experience necessitates improvements in training, personalization, and system design.
    • Reducing the documentation burden and enhancing EHR functionality are critical for better user satisfaction.
    • Addressing the identified disparities in experience between provider types and specialties is essential for widespread EHR adoption and effectiveness.